Privacy Policy

Information we collect

We may collect personal information directly from you, such as:

• Name, contact details, and address

• Pet information (e.g., breed, age, medical needs)

• Booking and payment details

We also collect limited data automatically (e.g., IP address, device type, and usage data) to help improve the performance and security of our Services.

2. How We Use Your Information

We use the collected data to:

• Provide and manage appointments and services

• Respond to inquiries or support requests

• Send service updates or marketing communications (with your consent)

• Process payments securely

• Improve our website and customer experience

3. Sharing Your Information

We do not sell your data. We may share your information with trusted third-party service providers (e.g., payment processors, booking platforms) who help us operate our business, but only as necessary and under strict confidentiality.

4. Data Security

We take data protection seriously and use industry-standard measures (such as SSL encryption and secure payment gateways) to protect your information. However, no method of online transmission is 100% secure.

5. Your Rights

You have the right to:

• Access or correct your personal information

• Request deletion of your data

• Withdraw your consent at any time

To make a request, contact us at the email listed below.

6. Cookies

Our website uses cookies to improve user experience and analyze website traffic. You may disable cookies through your browser settings.

7. Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us at:
📧 info@mypetluxe.com